“To be different from others” is one way of describing Hauser Reisen's philosophy according to Axel Keller, Managing Director of the medium-sized bus company based in Rottweil in Baden-Württemberg. The aim of the tour operator, which offers a wide range of flights and cruises, is to offer passengers something special, just to be a bit different.

The company’s high quality standards are also reflected in its fleet. The fleet consists of 15 Setra ComfortClass 500 premium touring coaches and a Setra S 531 DT double-decker bus. The ComfortClass touring coaches are all identical and hauser.reisen's bus fleet is young. The touring coaches are driven for four to four and a half years, after which time they are replaced. This means that the average age of the vehicles is around two years and so the bus fleet is always state-of-the-art.

When asked why hauser.reisen chose Setra, Managing Director Axel Keller answers: “You will laugh; it was the most economically advantageous vehicle for us.” Setra boasts a truly all-encompassing package, which led to hauser.reisen making the decision in 2017 to only use this brand in its fleet: Axel lists the overall low life-cycle costs due to a high resale value, among other things; a full-service maintenance contract that enables good cost calculation; low-maintenance vehicles and the economical fuel consumption of touring coaches all as the reasons why hauser.reisen chose Setra.

This homogeneous fleet, to which hauser.reisen attaches great importance, is part of the tour operator's clever travel concept. True to their motto “to be different”, hauser.reisen is not your traditional coach tour operator", explains Axel Keller. About 25 years ago, hauser.reisen started offering combined air/coach travel... and it was a roaring success. What does this look like? The passengers are transported to the airport in Germany by the company’s touring coach, and when the plane has landed, the Setra touring coach is ready and waiting at their destination for their onward journey, offering hauser.reisen's usual comfort and German-speaking team of drivers and hosts.

The high-quality touring coaches are stationed in various destinations for a long time. These destinations include Morocco and southern Europe in spring, northern Europe, the North and Baltic Sea as well as Great Britain and Ireland in summer, and the south again in autumn. Advent and Christmas trips are also offered in the winter months. The secret to the company's success is sophisticated logistics that ensure that the coaches are always ready at the right time, right where their guests are. With the Setra touring coaches' high level of comfort and their proven team of qualified bus drivers and hosts, hauser.reisen offers a local service that is highly appreciated by the passengers", says Axel Keller. The teams on board the touring coaches often stay with the company for the long term. Overall, Setra touring coaches and the team stand for a complete package of high comfort and safety, which can also be seen and appreciated by the guests.

This is also confirmed by Stefan Beck, Technical Manager at hauser.reisen. “When the passengers are on board, they immediately notice the high quality of the vehicle”, he says, describing the first contact the passengers make with the ComfortClass premium touring coaches. Stefan also emphasises other aspects that are important for hauser.reisen's travel concept and which were pivotal in the company's choice to use Setra. “We have access to Daimler Buses' spare parts and service all over the world”, he says. Stefan explains that this is important, especially when the vehicles are on the road for a longer period of time in more distant destinations such as Morocco or southern Spain, and a minor repair is not always possible from other workshops. OMNIplus ON Uptime is very helpful in this regard, as it enables remote diagnosis and keeps you informed about the technical condition of the touring coaches at all times.